Privacy Policy
1. OUR COMMITMENT TO PRIVACY
At Family Stone, we understand that the information you share with us is deeply personal. We are committed to handling your data with the utmost care, respect, and security.
2. INFORMATION WE COLLECT
- Account Information: Name, email address, password, and profile details.
- Memorial Content: Names, photos, stories, dates, preferences, and other details about your loved one that you voluntarily provide.
- Usage Data: How you interact with the App (pages visited, features used, time spent).
- Device Information: Device type, operating system, and app version.
- Payment Information: Processed securely through third-party payment providers; we do not store full card details.
3. HOW WE USE YOUR INFORMATION
We use your information to:
- Generate AI-assisted memorial content (eulogies, tributes, playlists, etc.)
- Personalize your experience within the App
- Connect you with third-party services you choose to use
- Improve App features and performance
- Send service-related communications and reminders
4. AI PROCESSING
Information you provide may be processed by AI tools to generate memorial content. This data is used solely for content creation purposes and is not used to train AI models without your explicit consent.
5. DATA SHARING
We do not sell your personal information. We may share data with:
- Third-party service providers (e.g., florists, caterers, fundraising platforms) only when you initiate a connection
- Social media platforms only when you choose to share content
- Legal authorities if required by law
6. DATA RETENTION
Your account data and memorial content are retained for as long as your account is active. You may request deletion of your data at any time by contacting us.
7. YOUR RIGHTS
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate information
- Request deletion of your data
- Opt out of non-essential communications
8. CHILDREN'S PRIVACY
Family Stone is not intended for users under the age of 18. We do not knowingly collect data from minors.
9. SECURITY
We use industry-standard encryption and security practices to protect your data. However, no method of digital transmission is 100% secure, and we cannot guarantee absolute security.
10. CHANGES TO THIS POLICY
We may update this Privacy Policy periodically. We will notify you of material changes via the App or email.
11. CONTACT US
If you have questions or concerns about your privacy, please contact: privacy@familystone.app
SMS Communications
If you provide your mobile phone number and separately opt in to receive SMS messages, The Family Stone may send recurring account notifications, memorial planning updates, reminders, and service-related messages. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance.
We do not share, sell, rent, or provide mobile phone numbers or SMS opt-in and consent data to third parties or affiliates for their marketing or promotional purposes. We may share information with service providers only as necessary to deliver our messaging services.
SMS consent is optional, is not a condition of purchase, and may be withdrawn at any time by replying STOP.